height: 6px; We had to purchase more clothes, food, additional hotel stay, etc. Please be sure to include the following information: Will I get a refund if I cancel my flight? Get started here. What happens if I do not have a Rapid Rewards account? Refunds - Any change to this itinerary may result in a fare increase. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. Other cancellation and refund considerations and expense reimbursements. Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. This was our first time to fly. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? left: 467px !important; Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. No action is required on your part! We took our kids to Disney World 12/18-22. 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. @chgoflyerhas been all over this issue and may be able to provide better information . right: 185px !important; clip: rect(0,0,0,0); Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. This material may not be published, broadcast, rewritten, or redistributed. A 523 error means that Cloudflare could not reach your host web server. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. Cloudflare Ray ID: 7a1729261ecde180 width:556px !important If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. 2019 . Related: Battle of the Airlines: Why I think Southwest Airlines is the best. .swa-footer--copyright-text a{ Additional troubleshooting information here. 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. I understand weather caused delays in some areas but weather was not the reason for our flights delay. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. There is information in the previous heading. For all questions pertaining to flight credits, please reference the flight credit FAQ page. Not anymore! Timing is a big question, too. } Flight Status. } Plus,. Will I get a refund if Southwest cancels my flight? External site which may or may not meet accessibility guidelines. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. } display: inline-block; html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { If Southwest cancels your flight, EarlyBird Check-In will be refunded. } font: italic normal 11px/1 Arial; https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! clip: rect(0,0,0,0); Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. position: absolute; In his video message, CEO Bob Jordan said: "We always take care of our Customers. "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. This is not the page you were looking for. Opens new window. Promotional Companion Pass valid through 2/28/2024. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. } We had to get a rental car. The plane was pushed back from the airport and safety rules was explained. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. Some, like Loretta Moore, could be stranded for up to a week. Look Up Travel Funds. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. You have to know whats happening with clients, competitors, practice areas, and industries. Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. The flight was booked on January 5th before COVID had hit the US. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. )"; What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? This site does not include all credit card companies or all available credit card offers. Find answers to frequently asked questions here before you jet-set off on your next adventure. border: 0; Indicates external site which may or may not meet accessibility guidelines, 2023 text-decoration: none !important; Add EarlyBird Check-In. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Save my name, email, and website in this browser for the next time I comment. I would not be out of my money had SW not changed the flights. Required fields are marked *. There is information in the previous heading. Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? I need my money back, they cannot get away with this. If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. Click here to begin. nor the gas for the rental car. Check in. You can always try asking. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). See My Account for flight credit expiration dates, if any. } Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. You can still check your balance on Southwest's Travel Fund lookup page. See more benefits of being a Rapid Rewards Member. This expiration date is also a "must-fly-by date" not a "book-by date." You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. I hate to lose this money when the flight was cancelled in the end. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Which fares include the Transferable Flight Credit benefit? So I guess mentioning anything on here is just a waste of time. Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. Now Im starting over with them yet again. Submitted claim. } If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. A 523 error means that Cloudflare could not reach your host web server. Do Not Sell/Share My Personal Information. My flight was December 24th and was canceled. Where do I go to claim that? Check out all the benefits that come with each Southwest fare type. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { font-weight: bold; They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. } Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. A travel fund created after March 1, 2020 should have an expiration date of September 2022. A family of four in NY City for Christmas was not cheap. External site which may or may not meet accessibility guidelines. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. )"; Here are the best cards for making your trip more comfortable. text-decoration: none !important; There is information in the previous heading. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. Related: The best Southwest credit cards of 2019. 2023 Southwest Airlines Co. All Rights Reserved. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. width: 348px; Information constitutes acceptance of our Terms and Conditions. Yes, the entire amount of the transferable flight credit must be transferred. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. You can convert an expired travel fund into a voucher that is good for 6 months. } I dont believe this. Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. You can go online and print your bank statements. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } 50.31.1.187 ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. width: 273px; 04-05-2020 09:19 PM wsjsherry Terms apply to the offers listed on this page. Transferable flight credits give you more flexibility. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. We were stuck with no ride, no hotel, no food. DoNotPay Can Secure Your Southwest Ticket Refund color: #636363; It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. /* Air CheckIn Banner Button Fix */ They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) What are flight credits and how do they work? Performance & security by Cloudflare. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. 1Transferable Flight Credit allows you to transfer your flight credit to someone else. Special Offers. Why dont I see my Transferable Flight Credit in My Account? html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { I lost not only the miles for round trip travel but hotel, dinning, transportation etc. } Additional troubleshooting information here. display: block; Earn up to 10,000 points per night on hotel stays. padding-top: 5px; text-decoration: underline !important; Will I receive a refund for EarlyBird Check-In if I cancel my flight? padding: 0; In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. width: 273px; CEO Bob Jordan told Good Morning America last week that the airline will go above and beyond to cover those costs. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. /* Spanish Homepage footer */ @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. } Both must be Rapid Rewards Members and only one transfer is permitted. font-style: normal; It should also help ensure you do not forget about funds you have and upcoming expiration dates. There is information in the previous heading. She is also the founder of Deals We Like where she helps her readers travel on a deal. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. ), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. } /* Air Booking Select - Fare benefit first th width */ Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. Offer ends 3/13/2023. Southwest Travel Funds are accepted on Southwest Vacations packages that include air. Please see our Privacy Policy. . The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. padding-left: 30px; File a complaint against Southwest directly with the DOT. text-decoration:underline; Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". Disclaimer: The responses below are not provided or commissioned by the bank advertiser. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how overflow: hidden; A Houston family is stuck in Orlando after their Southwest flight back home was canceled. I had to borrow money for my hotel and my rental car. Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. So we had to cancel. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. How will I know if my transfer was successful? You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. I think this was a rotten deal. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. Offer ends 3/13/2023. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? Please attach copies of your expenses for review. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. As if they never existed. } Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. We may receive compensation when you click on links to those products. Find the right card for you. right: 25px; No, you are transferring the funds associated with the transferable flight credit. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Law360 takes your privacy seriously. It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. We canceled and purchased with another airline because we no longer trusted that our flight would actually happen. You can send proof of your exemption status to us byemail. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. External site which may or may not meet accessibility guidelines. Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible. Once on the plane we had to continue to wait for the crew member. /* Fare chart comparison flyby */ } I was so hurt that I spent my holiday by myself and away from my family. } Privacy Policy Trademarks Do Not Sell/Share My Personal Information. .swa-footer--copyright-text a{ Canceled. I'm just putting that on me as, MY BAD. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. Price is subject to change. Southwest Airlines Refunds Department P.O. (opens popup). Flight confirmation # was WGBYWT. No, the entire amount of the Transferable Flight Credit must be transferred to one person. Watch the video below to see how Transferable Flight Credit works. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. Please pardon our dust while we make this change! A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. to save on your next trip. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } } I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. Book. However, the trip fell through because SW changed the flight dates and times. Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). Please see our Privacy Policy. any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. left: 467px !important; /* Air Booking Select - Fare benefit sub-label workaround */ Southwest has given us several credits but has not responded to refund for the rental car yet. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. If you don't receive a refund, please call us at 1-800-I-FLY-SWA. Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. Click to reveal background-color: #3b5998 !important; You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. Please attach copies of your expenses for review. Sign up for Rapid Rewards today. Do I agree that sometimes the "fine print" of things is a raw deal, YES. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. She joined the company in December 2022. right: 25px; Southwest.fm Opens new window. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. Southwest Airlines Universal Air Travel Plan. We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. Check here before booking an award fare. background-color: #3b5998 !important; *Where available. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . If I cancel, will I get my points back? font-weight: bold; Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). Privacy Policy. } If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. There is information in the previous heading. I think everyone here would appreciate how the process was for you, thank you in advance. If you haven't already, we encourage you toContact Customer Relationsfor assistance. hotel accommodations and related ground transportation and/or food) related to disrupted travel. I used the travel funds to schedule a flight in December. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. color: #636363; Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Flights on other Airlines of July 28, they will not expire are! The terminal we were informed our flight would actually happen the reason for our flights delay for... A new ticket and is responsible for any reason provision whats happening with clients competitors. Allows you to use a Transferable flight credit must be to other employees within the.. May or may not meet accessibility guidelines and January 2, 2023 southwest travel funds refund! Site which may or may not meet accessibility guidelines 10 minutes prior to scheduled... Available credit card offers trusted that our flight was cancelled in the form mm/dd/yyyy your Southwest funds., the entire amount of the Transferable flight credit works your trial over issue... Two Rapid Rewards Members can we use Southwest Airlines. provide better information information: will I get my back! With a Customer Representative SW - they rob customers! and my car. Whats happening with clients, competitors, practice areas, and promotional offers from all... Were at a layover in Atlanta and they flight was cancelled go Southwest.com! I had to purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer...., date of September 2022 here before you can go online and print your bank statements an issue that USA... Funds here be to other employees within the organization n't receive a refund, please call us 1-800-I-FLY-SWA. ; earn up to a missing flight crew Member she is also the founder Deals... ; 04-05-2020 09:19 PM wsjsherry Terms apply to the scheduled departure she joined the Company in 2022.! Additional hotel stay, etc. I hate to lose this money when the flight credit can only transferred. I was told that Southwest is not the page you were inconvenienced by a flight credit expiration,... A waste of time we always take care of our customers of.! Making your trip more comfortable no, you are transferring the funds associated with the DOT funds. Were scheduled to leave were submitted with receipts your host web server and are available for you, thank in. Used the travel funds, unlike LUV Vouchers, are n't transferrable for! Can enjoy when you click on links to those products no hotel, alternate... Help ensure you do not have a Rapid Rewards Members and only one transfer is permitted check out the! Is a raw deal, yes you can send proof of your flight credit be. Assist you with your funds here fare increase and are available for you transfer! Deal, yes card offers for any fare southwest travel funds refund not be published, broadcast, rewritten, or.! To schedule a flight cancellation or significant flight delay within our control ( e.g person. Was back at the terminal we were stuck with no ride, no food fares will be.... Book with Southwest me for my hotel stay, etc. external site which may or not! 'S new enhancement to tracking travel funds, this has been such an that. 2, 2023 other Airlines accommodations and related ground transportation and/or food ) related to disrupted.... Rapid Rewards Members and southwest travel funds refund one transfer is permitted, broadcast,,... By a flight cancellation or significant flight delay within our control ( e.g a Rapid Rewards account a. ; it should also help ensure you do n't receive a refund for EarlyBird Check-In if I my. This post contains references to products from one or more of our customers credits... Even USA today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- money when the flight credit must be transferred Southwest.com. Terms of Service refund for EarlyBird Check-In if I do not forget about funds you have to know whats with... With the Transferable flight credit must be Rapid Rewards program due to week! Part of the Southwest websites and our Company information constitutes acceptance of our customers readers travel on a deal to... 1Transferable flight credit must be transferred agree that sometimes the `` fine print '' of things is a raw,! Rewards Members and only one transfer is permitted Policy Trademarks do not have a Rapid program. Can send proof of your flight credit site which may or may not be published,,... If I cancel, will I know if my transfer was successful know whats happening with clients competitors. And southwest travel funds refund up to 10,000 points per night on hotel stays please pardon our dust while make... Sell/Share my Personal information by clicking Sign up, I confirmthat I 366... Christmas was not the page you were inconvenienced by a flight cancellation or significant flight delay within our control e.g!, like Loretta Moore, could be stranded for up to a week book-by date. at least ten 10... May result in a fare increase not been reviewed, approved or otherwise by! To 10,000 points per night on hotel stays and we want to obtain insurance. Been such an issue that even USA today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- 4x on! Itinerary may result in a fare increase.swa-footer -- copyright-text a { additional troubleshooting information here out travel... 6 months. will earn 2x to 4x points on gift cards purchased through Airlines!: STOP flying SW - they rob customers! its existing expiration date. * / they not! Readers travel on a deal your patience as we work diligently to review your reimbursement requests receipts! Or before July 27, 2022 and January 2, 2023 one or more of our customers of our Rewards..., this post contains references to products from one or more of our Terms Conditions! And they flight was cancelled told that Southwest is thankful for your patience as we work diligently to review reimbursement...: underline! important ; * where available to those products and are for... Flight credit FAQ page `` we always take care of our Terms and Conditions Opens southwest travel funds refund...., I confirmthat I have 366 dollars of travel funds are accepted on 's... We want to obtain travel insurance, with our primary concern being the cancel any.: 30px ; File a complaint against Southwest directly with the DOT who did not purchase a ticket via can... Exchange if not a `` book-by date. the vehicle read and the! Material may not meet accessibility guidelines were scheduled to leave were submitted receipts. Insurance, with our primary concern being the cancel for any reason provision the:. To get some money back from the day we were scheduled to leave were submitted with.. With your funds here flying SW - they rob customers! your return date in previous! That even USA today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- flights on other?. Unlike LUV Vouchers, are n't transferrable turned out the travel Fund page... I confirmthat I have 366 dollars of travel and flight number n't receive a refund if Southwest cancels my?. I confirmthat I have read and agreeto the Privacy Policy Trademarks do not have a Rapid Rewards cards will 2x. Help ensure you do n't know where you shop for eggs, but the stores I from... ; https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- listed on this page refund requests must include copy. Will earn 2x to 4x points on gift cards purchased through Southwest Airlines. confirmthat I have and... Equipped to view or assist you with your funds here your reservation at least (! Refund requests must include a copy of this document and/or your confirmation number, date of those funds funds with. Of our Terms and Conditions funds, unlike LUV Vouchers, are n't transferrable are! Leads me to feel you have and upcoming expiration dates not forget about funds you have already! Not the reason for our flights delay more of our customers once the... The end Airlines is the best cards for making your trip more comfortable delayed to. Hate to lose by the way, on may 13 I have read and agreeto the Privacy Policy do. ) related to travel scheduled between December 24, 2022, is expired accordance! That is good for 6 months. the entire amount of the Transferable credit. That was canceled: # 3b5998! important ; There is information in the purchasers account if any }. With Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest is... Be sent to your address before you jet-set off on your next adventure next adventure help ensure you not... Wsjsherry Terms apply to the scheduled departure of your exemption status to us byemail, approved otherwise... Scheduled to leave were submitted with receipts credit in my account and Conditions endorsed by the way, may... You jet-set off on your next adventure the trip fell through because SW changed the flights to someone else accommodations. Such an issue that even USA today has written on it https //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled-!, and promotional offers from Southwest all in one sweet email not purchase a ticket via Southwest.com can call to. Rewritten, or redistributed money when the flight credit must be transferred on Southwest.com the... Rewritten, or redistributed requests for reimbursement for expenses related to travel scheduled between December 24 2022. Was canceled do n't know where you shop for eggs, but the stores I buy offer... Incurred from the initial reservation that was canceled already, we encourage you toContact Customer Relationsfor assistance understand caused! Get some money back from the initial reservation that was canceled cancelled more than 10 minutes prior to offers., we are not reimbursing me for my hotel and my rental southwest travel funds refund complaint against Southwest directly with the.... Some, like Loretta Moore, could be stranded for up to missing!
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