Wait for some few seconds and connect them again. Is that normal? 3. When you set up your Philips Hue Bridge, youll also set up Siri, which allows you to control your lights using your voice. Then you are all set. Amazon Alexa app find the bulbs double, so half of the time can not swift the light. If you have used theHue Sync App, you may have some common issues with it. Go to 'Philips Hue Status of Service' to learn more. You can find the serial number present on the tag of the play bar wire. How do i solve this? Your light will reset and then join your system. Tap on + (this is a floating action button in Android or you can find it in the top corner in iOS). At this point I am not able to control my lights at all using the Philips HUE app for iPhones/iPads, etc. Copyright 2023 huehomelighting.com | Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark of the respective owners. This app allows you to do a lot of fun things, it is for both Mac and PC users. Rollback the version of the Hue Sync App. Polk Command Bar. This may take a few moments. I have a standard dimmer switch. It really depends on the dimmer switch, though. The app wont find them, not even with the SN. This is a common problem found on different bulbs, and it can also occur on the Philips hue too. I have had the same problem a number of occasions, which I have cleared up by deleting only one of the Hue devices in the Alexa app, and then adding it as a new device, prompting the app to go through all of the steps of adding back the Hue bridge and granting permission as a skill. I just bought two hue GU 10 spotlights. I have a Hue Go which is about 4 months old. Took it out of lamp, but back in, switched lamp on and off manually the light worked. , you may have some common issues with it. I assume Alexa and Google have to communicate with Hue in the cloud and when I check that I find they are having problems connecting with the Hue server. Just installed a lightstrip +1 and the latest bridge so I can swith the under cabinet lights on and off via voice commands. I have listed six methods for your issues. Scroll down and tap on "HomeKit". It isnt fun, but sometimes, it does the trick. This allows you to access your bulbs remotely. If you have multiple wireless networks such as a 2.4ghz network and a 5.0ghz network, then try to connect to each network and then go into the hue application Settings/Find bridge and try to connect to your bridge again. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. When connecting to the Alexa App each light shows up twice and when speaking with Alexa she does not listen to the commands for the lights. Then tap Search. This box finally brought the synchronized light experience to the TV via its HDMI inputs. Hands-free voice control Use Apple HomeKit, Amazon Alexa, or Google Assistant to control your smart lights with just your voice. Lights 1 & 2 are solid blue. tried uninstalling/reinstalling the app on my phone. Remove the Ethernet cable from the Bridge. By submitting your email, you agree to the Terms of Use and Privacy Policy. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Turn the Bridge up-side down. Give it a few seconds, so that it can be discovered. How can I connect to the hue bridge without pushing the security button to connect my devices. Navigate to the HueSync folder (Roaming or Local). Went to Hue app, turned light on- it worked. I didnt really like how all my Philips Hue lights were showing up in the ConnectSense app, so I removed the Hue Bridge from the app, but doing socompletely unpaired the Bridge from HomeKit, resulting in Siri no longer working until I re-paired it within the Philips Hue app. Get something that can fit on that mark and gently press it for about five seconds. Hey wondering if anyone is able to help here , Ive got a v4 Lightstrip and 4 x hue white bulbs throughout the house. Factory Reset Hue Play Light Bar 2 /r/hue , 2023-01-24, 13:42:31 Just received one of these from eBay, it's obviously still setup for connection of previous owner. Go through the Siri setup process again in the Philips Hue app and it should work this time around. Most recently, numerous products were equipped with the additional wireless connection last summer, including the popular Philips Hue Lightstrip Plus. This has gone beyond frustrating at this point. Enter the serial number of your light and hit Continue. But, if that is the route you want to take perhaps because you are selling your system or giving it to a friend the process is outlined below. Even video games they feel like theyd be too distracting. Starting life on the consumer PC press back in 1998, David has been at the forefront of technology for the past 20 years. Alexa voice command doesnt work with the lantern strip and I can only turn them off by the switch. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. New technology and new devices will always have some problems for many users. The strange thing is she will turn on the lights if I request her to turn on all lights! Turn on the bulb, then bring the switch within 6 inches of the bulb. The easiest way to do a touchlink reset is by using a Hue dimmer switch. Tap Add light to Add a new bulb into your system. Open up the Hue app then type Settings, Light setup. Customer reviews and photos may be available to help you make the right purchase decision! Philips Play Light Bar Overview Clean Up Your Utility Bill and Be More Energy Efficient Set the ideal lighting ambiance in your space with the black Hue White & Color Ambiance Play Light Bar from Philips, provided here in a pack of two. I have followed all set up instructions, discover device instructions. Hello everyone! It also fixed an issue I had with the lights switching on when they weren't supposed to. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Enter in the six-digit serial number for one of the bulbs and hit Ok. There is already the way of entertainment in our modern lives. I deleted light #2 and now I cant add it back. It is rare for smart home devices to need a factory reset. You can either move the bulb closer to the hub to set up and then position where you originally want it, or you can enter the serial code for the bulb as below. If you ever experience any of the above issues with your Philip hue bulbs, follow the listed solutions to solve the problems. Philips Hue Verified account @tweethue. See instructions below. I have viewed the pics of bulbs online where the serial number is located. First of all, make sure your lightsare actually Hue bulbs. Go to the Settings tab at the bottom of the screen. But quicklybefore resetting, you can delete and reinstall individual lights. For the $$$ spent, this is ridiculous. Scroll to the bottom and tap on Sign Out. Im not exactly sure when it started but now it takes about 10 minutes for the lights to turn on. when the hall is dark & motion is detected turn the lights on & after 1 min the lights turn off, Although within the Hue App\Settings\Accessory Setup theres Day behaviour time frame options and Night Behaviour options, this wont allow what I want or am I missing something (which I feel I am, one or two neurons that is !! Numro 10461 5600 VB Eindhoven, the Netherlands 00800-74454775 Signify Australia Limited 65 Epping Road, North Ryde, NSW, 2113 Australia Toll-Free number: 1300 304 404 Signify New Zealand Limited Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ok but the light didnt come on. No matter what I do, after 20 minutes, I get a message in the Philips Hue app that no new bulbs are found. Ive grouped them as living room, master bedroom, master bath, kitchen, laundry room etc. Philips Hue brings smart lighting to everyday homes. What is the fix? Belkin's President's Day Sales Event: Get $15 off purchase of $80 or more with code: PD23. Step 4: Select the bulb you want to reset. Even some of these can still make noise but the strobing effect will be taken care of. If the light is flashing it may have lost connection is is trying to reconnect, this can happen from time to time. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Connectivity Issue with Hue Bridge and Hue Sync. Learn more. One of my hue colour spots has stopped working. Asked Alexa, ok but didnt come on. It started out with all 3 lights on, but cant be found with the app. Hello , just purchased several new bulbs for my hue and homes. Repeat this method to reset your bulbs. Or want to be part of a movie? Suddenly, when I try To install any of the hue labs formulas, an error message box appears and says, the formula cannot be installed because there are not enough available scenes. Have 6 lights, (3 plays and 3 hue color lights). Demo: video To factory reset a device through Touchlink bring the device close (< 10 cm) to your Zigbee Coordinator (e.g. The Hue Play Light Bars come in a pack with two plastic light bars (available in black or white), two vertical stands, two clips for mounting the bars on the back panel of a TV or monitor, double . My phone wont down load the app from Google Play store, it says its not compatible with this version. I think it may be because they got paired with a bridge at another house. Many technology companies like Philips often release new updates for their hardware or software. Step 2: Select the Settings tab at the bottom of the screen. Once it stops blinking the reset process is complete and the Bridge is ready to set up again as if it is brand new. My Alexa no longer recognizes my Hue A1 old version bulb. If you wish to hide the lights so you cannot see them as they are perhaps distracting depending on the location of your bridge, then they could be covered with wire tape to block the light. -Attempted factory resetting hue bridge. 1 Reply MikhailCompo 21 days ago In my case, this gave me the opportunity to do several housekeeping tasks at once. Some colours are ok and it seems to be intermittent but it is getting worse. I want to know if i can manually reset them in order to pair them to my new bridge Hit Delete from My iPhone to continue. They connect to the bridge but not google home doesnt seem to find them. Why have they stopped turning on with the group voice command? As such, Ive been browsing for blogs or other sources of assistance, and found this site. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. Once you have the serial number go to hue app and add the lights using serial number and it should able to pair. Lessons learned: Like a lot of people, I spent hours trying to find a solution to what I thought should be a simple thing to do. Ive tried all the quick fixes but still nothing what is next ? About one and a half years ago, Philips Hue started to equip its light sources with Bluetooth in addition to ZigBee. Press and hold the On and Off buttons for ~10 seconds, while holding the dimmer close (< 10 cm) to the light. 4 5 5 comments Best Add a Comment zhenya00 21 days ago You will have to use the touchlink reset process described in this thread. Cant link hue to alexa. Once youve gone thru the set up of the lights and are stuck on the linking, press the big button on the hub and say alexa find devices. She should respond with how many are found and they show under devices on the alexa app. Any suggestions? Occasionally one of the spot lights does not turn on first time via the Alexa voice command, but when you repeat the command it often corrects it. Compact design, full light experience. However, it just supports 60Hz inputs currently. Once reset you can then connect them to your new bridge. Tried it in other devices and it would not light up in any of them. Your Hue system will need reconnecting to your Wi-Fi router, each light will need to be added to the Hue Bridge, then they will need naming, and any routines, scenes, and other personalization you had before will need recreating. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Seems that network changes or other network issues cause Alexa to forget the connection to the Hue bridge, even if the devices are still listed in the app as unresponsive. Is there a way to reset the light? 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