$200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. The ones on AA feel more sterile than a hospital. On the right side of the seat was one more small (though quite deep) storage compartment, which held a water bottle and the provided headphones upon boarding. I have a home in Nova Scotia where sadly, WestJet's transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8's (along with Air Canada's Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. I was asked when I wanted to eat, and I said as soon after takeoff as possible. @John AC probably have a better lounge product in YYZ/YYC for sure. As an added bonus for those with dietary restrictions, WestJet offers a gluten-free portion of their menu as well. Welcome onboard, were so glad youre here today. The dining exercise takes about 2,5 hours. Last night I took a flight I was really excited about. But let's see your trip reports from your sri lanka trip!! Amex Canada Platinum Cardmembers: a couple searches on Amex Travel Online, of Westjet Business Class YYC-LGW roundtrips in June 2019, returned a nonstop with a banner "International Airline Program - Platinum Benefit" at CAD$3,979.32. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. I was served my first drink 1hr25min after takeoff. I enjoy the service but also appreciate the down time before landing. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. I was impressed by the way it was set and by the silverware and plating. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. Did Ben notice whether there was a "Galley Witch" (G/W) FA? @Janet, what a nonsense! Similarly, I liked the style of the menu and wine list. Piggly Wiggly Lindale is a family-owned grocery store that strives to provide excellent customer serv Like, so slow that I wondered if the pace of service was the premise of WestJets latest April Fools video. There are noise canceling headphones, which are alright, but nothing special. Enrollment required. TPG values it at $1,600. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. 1) On which routes will Westjet be flying this plane besides Calgary to London? The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. Position to YYC? They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? I am waiting for WestJet do do a 36,000-ft poutine, just for fun. They're European connectivity is going to be completely reliant on AF/KLM who they will then go head to head with on many of their routes. It is easily possible for 2 crew to manage 16 J pax. Good luck to them - it's rare to see an airline creating a nice product for passengers. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. My hat is off to them! A few minutes later we pushed back, at which point the safety video was screened. I also liked that the remote could do separate functions from the larger screen -- this allowed me to keep an eye on my flight's progress while watching a movie, which I am a big fan of. 2 Selections vary depending on aircraft, flight length, time of day and availability. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. Hello from London! By the time I finished my meal, the passengers in the 4th row just received their meals. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Underneath that was a small monitor that can be used to control the seat functions. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. It was 40 minutes after takeoff before my order was taken. Not counting the setup, they still got the entire meal served to you in 40 minutes, what's wrong with that? Meal service waaaay to long but worth the wait by the look of it. Your preoccupation with air nozzles hurts the value of your reviews. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. Food service was excellent but interestingly, equally slow. 1 Seats only available in Business on the Boeing 787 Dreamliner. Especially an airline that previously didn't have business class. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. And the jack for the headphones is in the storage cupboard meaning you have to keep it open? It has three classes: Business, Economy Premium and Economy. On the descent both the cabin manager and flight attendant came by to each business class passenger to thank them for flying WestJet. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! 619 were here. I know some people dont notice boarding music at all, but its something I always remember. Well, thats to Heathrow, I prefer Gatwick.. You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. Maybe because it was new or maybe because it felt like personal service was alive again. Hopefully over time the speed will improve significantly. 9 May 2018 by Craig Bright. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off Then there was the business class cabin, which consisted of a total of 16 seats, spread across four rows in a 1-2-1 configuration. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. Must keep an eye out for new 787s. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. Or maybe there were some trainees onboard. Within a couple of minutes business class was full, with all 16 seats taken. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. Please view our advertising policy page for additional details about our partners. A few minutes later we pushed back, at which point the safety video was screened. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. Must keep an eye out for new 787s. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Especially an airline that previously didn't have business class. Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a drink. Wow, great to read a review of a brand new business class product. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. Enjoy spacious comfort in a pod on our 787 Dreamliner. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. Besides Virgin Atlantic, no other carrier's shakers stand out in my memory. WestJet 1 It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Just as a comparison at BA Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. https://onemileatatime.com/westjet-787-routes/. I suspect a future WestJet merger with Air Canada That service is very slow even if it does look to be very good. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). Lucky, your fascination with QR is highly evident here! Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. Most helpful comments ( as chosen by the OMAAT community ). The high annual fee is only worth it if youre taking full advantage of the cards benefits. [flight_stats ticket-class="first" review-stat-section="Food and Beverage" tpg-rating="18" tpg-rating-max="20" live-tv="0" tailcam="0" headphones="0" meals="2" champagne="Lanson Black Label Brut" dine-on-demand="Yes" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). "Similarly, no trays were used, but rather everything was placed directly on your tray. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. 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