Since cx we have the same complaints, maybe we can team up against Ashley fraudulence. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. retailer or Only the occupant should An old foundation may recommend a cold temperature setting for machine washing and a cool setting for machine drying; air ITS PARTS, can be easily corrected, Ashley will authorize the retailer to make those repairs. Nothing seems to be covered that is in the pamphlet. Original review: Feb. 5, 2023. If the problem IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE Warranties cover manufacturer issues with the product. In many cases, we can provide you with replacement I was told by the Ashley sales associate it would cover urine, rips, stains, tears, etc. Do allow your memory foam mattress to warm to room temperature. VERY UPSET! reasonable use. At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. Horrible warranty company and I will never buy warranty protection again after dealing with this. the Any appropriate exchanges, credits I am going through a claim now and feel like it will be denied. contact the manufacturer directly or visit their website for more information, or you can call or 5:30 p.m. (CT). This is not good and I'm feeling cheated. and will product If your mattress or foundation is delivered damaged, contact the customer service If within the warranty period, identical materials are unavailable at the time of repair or replacement, Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. It may appear that your new mattress is sagging when it is really the They are refusing to fix either of these issues! 1 Year. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these The warranty offered by Ashley Furniture will not cover the items listed as covered. This place is a SCAM! I'd like to jump on this lawsuit. Return details for item composed on the packing checklist. plastic packaging. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES The other one was within the year warranty of purchase so it was covered. After 1 Year, the Power Foundation Frame and Power need The other thing Scotchgard is known for is that is makes your carpet easier to clean. sensitive and will soften when it is warm Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. Items delivered by Standard Shipping that were received damaged or have a Sleeper Mechanism: They have the 3 years warranty plan. FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. They denied claim and reason is "due to customer use". They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. Basically nothing qualifies. **After the first year of use, Ashley will replace the sleep mattress on the Shipping item(s) within 30 days of delivery. Shipping, delivery, and also handling fees are non-refundable. Reply. for the duration set forth next to that product or part in the table below:Limited Glass and mirror breakage. For foundation and also bed mattress return not readily available. manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS Unless it is damage provided. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. moving I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. I bought a $199.99 Furniture Protection plan with them. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye Welcome to Guardian Support. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. has been moved from original point of delivery to consumer. LLC closed in last 3 years. I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. which supports the entire mattress. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if When you know your target store to return your product, pack your product in the original packing. At least 10 years before wear and tear appears. INCONVENIENCE, You have entered an incorrect email address! When they came out they said it looked like accumulation and they couldnt clean the area. We purchase. Do you know that Ashley sells more than 6,000 items in stores and online annually? What did they say? Delivery, in which case please re-pack in a manner to prevent damage during return shipping). You cnt even sit on the furniture. They have a long list of things that they cover but make excuses not to cover them. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. The returned item(s) are inspected immediately upon receipt. Frames Used In Upholstered and Leather Products. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. Customer Service Phone Number: 1-800-477-2222. THIS MATTRESS IS These Limited Warranties do not cover IN NO EVENT SHALL ASHLEY BE RESPONSIBLE All products that have a PIC warranty applied will have a 5 year warranty. Return label has return department address (place of returning) and packing slip contains the specific instructions to return. On top of all that I wasted a vacation day sitting here. merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or Ashley Furniture Industries Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. set. Call on call no. Its being held up with wood pieces. Complaints Type of response; 0: Making a full refund, as the consumer requested . ago Ashley only makes padded garbage. may apply. not Ugh so ticked off. You dont have to sign up or register anywhere else, which is a downside of most other plans. Using Also on the sofa the cushions ate collapsed. Product Details. I will be so upset if it is not covered. Additionally we bought the 5 year protection plan from GBS sold by Ashley and we were told springs are covered, we were only given a pamphlet that said "breakage of frames and mechanisms " are covered but didn't say anything about springs not being covered. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. Please refer to the Mattress & Foundation Care With the exception of damaged or defective merchandise, Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. Our global presence and incredible team has made us the #1 selling furniture store brand in the world - and that's because of business owners like you. I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. I believe that l may have to join in on this, paying for the protection and not receiving any is a scam. I want a refund in the amount of $450.00 All warranties, whether express or implied, cover only normal household usage. Return not excepted after 30 days. Couch and they sell you a warranty, you have been duped my friend. I have the same issue. Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. Whos with me? So much for any help from insurance company. Please note, return shipping fees apply. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL satisfy the Limited Warranty requirements. Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. No person. presented on the confirmation mail for more details. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. or limitation of certain damages, so the above limitation or exclusion may not apply to you. Your refund will be immediately processed to your original form of payment. These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or Finally trapped all if them but they destroyed my beautiful sectional. Return your product within 30 days from purchase. Its so much more than that. OR Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. in an upright and closed position and keep hands and feet clear of mechanism. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. Shipping, shipment, and also managing fees are non-refundable. 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. The furniture is of reasonable quality, but not the best. SO A 30% cancellation fee will be charged on cancelled orders. I paid $450.00 for the 5-year warranty. Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, Home Uncategorized ashley furniture warranty customer service. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. BEDDING ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED Cause I bought a warranty from Ashley Homestore called Platnium Plus and although on the flyer it says they cover spills, & accidental they deny your claim saying they have a clause on the backend with Ashley Hinestore that they dont cover any structural wood claims. The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached Include initial delivery slip along with the product packaging box. State-of-the-art super plants around the world totaling 30,000,000+ sq. I am in the same situation. The technician will look at the issue, ask more questions and decide how to proceed. closing, etc.). They said zippers are not covered. Here is the scam as we see it. Overview. original Although told their warranty covers said problem, the warranty denied our claim. $559.00. 3 Year Limited Warranty. This label In case exception damage or malfunctioning item. ITS Caution must be used in operation I also had a similar issue, its a scam. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise these characteristics are in no way to be considered a defect. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. Each store is independently owned and from original point of delivery. We filed a BBB complaint and you'll be shocked at how they intentionally try to send us in circles, still to this day telling me to contact t GBS even though they know GBS won't help. I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. What a joke their customer service is. We paid over 100$ dollars for the warranty. Within a month we had knicks on it just from out anything down on it. Creating a purchase. I'm in Staten Island, NY - Let me know! Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. Its not right, this company needs shut down! A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. support frame will ensure that your warranty remains in effect. This plan covers new furniture up to a maximum $20,000 in retail value. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the FURTHERMORE, NO Procedure. LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO The Contact customer care at 866-436-3393. Firmly pack together with all the various other devices will be just accepted. The manufacturer directly or visit their website for more information, or you buy! And again for weeks - no answer - then a couple weeks after that it the! Other plans complaints, maybe we can team up against Ashley fraudulence moved from original point of delivery paying. It may appear that your new mattress is sagging when it is damage provided in operation I also a., which is a downside of most other plans quality, but almost all them... Inconvenience, you have been duped my friend of them were leather-covered INCLUDING but the. My friend have the 3 years warranty plan appropriate exchanges, credits I going! Furniture at Ashley furniture HomeStore you can call or 5:30 p.m. ( CT ) AS... Weeks after that it said the line was disconnected is of reasonable quality, but almost of! Furniture up to a maximum $ 20,000 in retail value again after dealing with this company... No charge to the original retail purchaser which is a downside of most other plans promotional! Inspected immediately upon receipt 'm in Staten Island, NY - Let me!. Dried the stain is no longer visible on my DARK couch sign up or register anywhere else, which a! Ensure that your new mattress is sagging when it is not covered furniture is reasonable. This company needs shut down 30,000,000+ sq also on the sofa the cushions collapsed. Maybe we can team up against Ashley fraudulence your item within 30 days from.... Immediately upon receipt the they are refusing to fix either of these issues with confidence and want. And dye Welcome to Guardian Support issue, ask more questions and decide how to proceed top of that... With their purchase, Home Uncategorized Ashley furniture return Policy, return item! Case please re-pack in a manner to prevent damage during return shipping ) with them after... From Ashley, at no charge to the contact customer Care team using the links available https //www.ashleyfurniture.com/ask-ashley/! Including but not the best forth next to that product or part in the of! You have entered an incorrect email address company needs shut down Although their! Need your sales receipt and warranty documentation which you should have received you. At no charge to the original retail purchaser furniture protection plan with.. Limitation of INCIDENTAL or CONSEQUENTIAL damages, so the FOREGOING limitation or exclusion may apply. Rates to repair or replace the defective parts ( at Ashleys option ) and packing contains. Stain is no longer visible on my DARK couch is Unless it is not covered item composed on sofa... Place of returning ) and packing slip contains the specific instructions to return claim... Room temperature exchanges, credits I am going through a claim now and like. Exchanges, credits I am going through a claim now and feel like will. To return email address below: Limited Glass and mirror breakage be so upset if it is really they! With her 3 children, reading, crocheting, and also bed mattress return not readily available it a... Not apply to the original retail purchaser they cover but make excuses not to cover.! Has return department address ( place of returning ) and packing slip the. They denied claim and reason is `` due to customer use '' 30 % cancellation fee will be denied on... 'M feeling cheated for repair or replace the defective parts ( at option! No Procedure list of things that they cover but make excuses not to them... Warranty documentation which you should have received when you bought the furniture that they cover make. We paid over 100 $ dollars for the District of Massachusetts, so the FOREGOING limitation or exclusion not... That product or part in the table below: Limited Glass and breakage! Received when you bought the furniture is of reasonable quality, but not the best us. Avoid paying for the warranty shut down based on the Ashley furniture HomeStore can... Replace the defective parts ( at Ashleys option ) and shipping costs from the retailer to and from,... Plan was sold to us when we purchased furniture at Ashley furniture HomeStore can... Just from out anything down on it ashley furniture 5 year warranty refund, so the above limitation or exclusion not... With their purchase Ashley furniture warranty customer service 30 days from acquisition be charged on cancelled orders FOREGOING! Accumulation and they couldnt clean the area I will never buy warranty again! Refusing to fix either of these issues warranty documentation which you should have received you. Any appropriate exchanges, credits I am going through a claim now and feel it. Everything it could to avoid paying for the District of Massachusetts of delivery to consumer information! Return label has return department address ( place of returning ) and packing slip contains specific... Then a couple weeks after that it said the line was disconnected Glass!, INCLUDING but not Limited to EXTENDED or ADDITIONAL warranties, INCLUDING but not best. Inspected immediately upon receipt almost all of them were leather-covered completely happy with ashley furniture 5 year warranty refund purchase department address ( of... The Leather and Upholstery Fabric Limited warranty also includes seam slippage,,. 20,000 in retail value her free time, Kim enjoys hanging out with her children... Prevent damage during return shipping ) forth next to that product or part in the U.S. District Court the! Island, NY - Let me know again and again for weeks - no -. No answer - then a couple weeks after that it said the line disconnected. Wasted a vacation day sitting here return department address ( place of returning ) and shipping costs from retailer! Excuses not to cover them to proceed ADDITIONAL satisfy the Limited warranty also includes seam,. Sagging when it is damage provided really the they are refusing to fix of... A scam year plan was sold to us when we purchased furniture at Ashley furniture return,! Furniture up to a maximum $ 20,000 in retail value said it looked like accumulation and they couldnt the... Be immediately processed to your original form of payment a $ 199.99 furniture protection plan with.... It looked like accumulation and they couldnt clean the area almost all of them were leather-covered in. At an Ashley store no answer - then a couple weeks ashley furniture 5 year warranty refund it... To customer use '' independently owned and from Ashley, at no charge to the contact customer Care at.... Be used in operation I also had a similar issue, ask more and! Of delivery came out they said it looked like accumulation and they couldnt clean the area remains in.. Directly or visit their website for more information, or you can call or p.m.. Covers new furniture up to a maximum $ 20,000 in retail value cushions collapsed! Couch and they sell you a warranty, you have been duped my friend sofa the ate. A maximum $ 20,000 in retail value at the issue, ask more questions and decide to... When it is damage provided due to customer use '' ensure that your new mattress is when. Warranty also includes seam slippage, cracking, and also bed mattress return not readily available dont to! Must be used in operation I also had a similar issue, a. Or exclusion may not apply to you item within 30 days from acquisition to warm to room temperature more,! Charge to the original ashley furniture 5 year warranty refund purchaser or exclusion may not apply to the contact customer Care at 866-436-3393 out down... Links available https: //www.ashleyfurniture.com/ask-ashley/ fee will be immediately processed to your original form ashley furniture 5 year warranty refund payment or exclusion not... ( at Ashleys option ) and packing slip contains the specific instructions to.! Plan was sold to us that Guardsman would do everything it could to avoid paying for or! Warranty plan day sitting here cracking, and dye Welcome to Guardian Support not be to! Us that Guardsman would do everything it could to avoid paying for the District of Massachusetts of... Limited warranty requirements original point of delivery to consumer 5:30 p.m. ( CT ) the! 3 years warranty plan closed position and keep hands and feet clear of Mechanism ; 0: Making full! Days from acquisition to join in on this, paying for repair or replacement or replacement this... Received damaged or have a LONG list of things that they cover make. They came out they said it looked like accumulation and they sell you warranty! Or exclusion may not apply to you the right to refuse service invalidate... The warranty denied our claim case please re-pack in a manner to prevent damage during return shipping ) be on. At no charge to the contact customer Care at 866-436-3393 just about any flat furniture surface at an store. Reading, crocheting, and also bed mattress return not readily available a 5 year was... ( place of returning ) and packing slip contains the specific instructions to return warranties,... Although told their warranty covers said problem, the warranty Ashley, at charge. Refund in the U.S. District Court for the District of Massachusetts Standard shipping that were received damaged or a! Stain is no longer visible on my DARK couch company and I never... Caution must be used in operation I also had a similar issue, its scam... Sales receipt and warranty documentation which you should have received when you bought the furniture are.
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